Refund Policy

RETURN AND CANCELLATION POLICY

Returns:
To report a wrongfully delivered or defective item, please email our customer care at theumbrella3@gmail.com within 24 hours of delivery, including your order number, transaction date, delivery address, and an image of the item in question. Our customer care team will address your concern within 48 working hours.

No refunds will be provided in the following cases:

• Exchanges for size-related issues are not entertained. All product dimensions and materials are mentioned in the product descriptions.
• Refunds will not be processed if:
  • The customer provides an incorrect or incomplete shipping address.
  • Delivery fails after three attempts by our shipping partner.
  • The package is refused by the recipient.
• Products purchased during an ongoing sale.

Refunds (if requested) will only be initiated after the returned product is received and validated.

Cancellations by Customer:
If you need to cancel an order, please do so within 24 hours of placing it by emailing us at theumbrella3@gmail.com. In case of express shipping, do so within 4 hours of placing order 

To help us minimize shipping costs and effort, we appreciate timely communication if you decide not to proceed with an order:

• Before dispatch: A full refund will be issued for pre-paid orders.
• After dispatch: The refund will be processed minus the shipping and return shipping charges for pre-paid orders.

Note: Refusal of COD (Cash on Delivery) orders may result in the COD facility being barred without prior notice.

Express Delivery:
If express delivery is selected and the order is not delivered within 3-4 working days, the excess amount paid will be refunded. However, please note that orders cannot be canceled even if the delivery timeframe is exceeded. For urgent requirements, kindly contact us before placing your order.